Return Policy

We at knows that purchasing anything online is risky. To keep your mind at ease, if you receive your item and it wasn't what you expected it to be, we will fully refund you subject to the following conditions:

  • NO refund will be issued for used items.
  • NO refund will be issued if item reaches us back broken or damaged.
  • NO refund will be issued if claim is not made within 7 days of Delivered Date (USPS Tracking).

All items purchased from GradientGlass are fully refundable if they reach you broken or if you receive the wrong item.

In case of return you will be refunded the full purchase price of the item, which DOES NOT include shipping or the shipping fee for you to send the item back. Though we offer FREE SHIPPING on orders over $50.00, returns will be charged the following Shipping Fees (will be taken out of your refund):

  • $5.00 for all items $50.00 or Less
  • $10.00 for all items $50.01 - $250.00
  • $15.00 for all items $250.01 - $500.00
  • $30 for all items $500.01 +